Returns & Exchanges

We want you to be fully satisfied with your purchase from the official Billie Eilish store. If you are not happy with your items, you can return or exchange eligible merchandise within 30 days of the delivery date.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unworn condition with all tags attached. Please note that limited edition drops and music products may be final sale.

• 2.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 3.
  Pack and Ship

  Securely pack your items and attach the prepaid shipping label provided through the portal. Drop the package off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.