Frequently Asked Questions
Everything you need to know about your official Billie Eilish merchandise.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days for processing, plus transit time. Please note that pre-order items will have specific shipping dates listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please ensure all original tags are attached. Limited edition drops and digital media are final sale.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products sustainably made?
Billie is committed to sustainability. Many of our apparel items are printed on organic cotton or recycled fabrics and use eco-friendly dyes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.